Top 10 FAQ suggestions

1. What is a Koala Kuddle baby nest?
   Answer: A Koala Kuddle is a cozy, inflatable baby nest made to give your baby a familiar, safe, and snug place to rest whether at home or on the go while giving parents more freedom. Made with breathable, hypoallergenic bamboo fabric and a removable cover, it keeps things comfy and clean.
2. Is it safe for newborns?
   Answer: Yes. We’ve designed the Koala Kuddle with safety in mind: breathable fabrics help with temperature control, the structure supports proper posture, and the nest’s sides are soft yet supportive. Still, we recommend always using it under supervision, on a flat, stable surface, and following sleep safety guidelines for newborns.
3. How do I clean it?
   Answer: The cover is removable and machine-washable. For the inner part (inflatable base or core), wipe it down with a damp cloth and mild, baby-safe soap. Always ensure everything is fully dry before putting it back together. (This keeps things hygienic and comfy.)
4. How portable is it? Can I travel with it?
   Answer: Absolutely. One of the major perks of the Koala Kuddle is portability. It’s lightweight and compact once deflated (if applicable) and folds down easily. Perfect for trips, car rides, or even lounging while you’re out and about.
5. What ages/weights is it suitable for?
   Answer: The Koala Kuddle is made for babies from newborns up through the infant/toddler stages. While there’s no hard cutoff weight, once your baby starts rolling consistently or pushing up on their hands and knees, you’ll want to monitor whether the nest still feels snug and supportive. Always follow safe rest practices.
6. What materials are used? Are they safe / hypoallergenic?
   Answer: We use soft bamboo blend fabric for the cover, which is hypoallergenic and breathable helping with temperature regulation and reducing irritation. The materials are chosen to be durable, safe, and gentle for delicate baby skin.
7. Shipping, duties & returns — how do they work?
   Answer:
• Shipping: We offer shipping to Australia and UK (plus more to come). Shipping times depend on destination.
• Duties/Taxes: For international orders, the recipient might be responsible for import duties or taxes.
• Returns/Exchanges: If you’re not satisfied, we accept returns/exchanges within a certain timeframe (45 days) as long as the product is in original condition. (Note: must be unused, clean, with tags.)
8. How long will my order take to arrive?
   Answer: Estimated delivery times vary depending on your location. Australia is between 3-7days; overseas might take 2-4 weeks). Once your order ships, you’ll receive tracking so you can follow its progress.
9. Do you offer gift cards or gift-options?
   Answer: Yes! We have gift cards available so you can give someone special the flexibility to pick their favourite. (Also great if you're not 100% sure which design they’ll love.)
10. What is the warranty or guarantee? What happens if there’s a defect?
    Answer: Our goal is that you and your baby are totally happy with the Koala Kuddle. If you receive a product with defects or damage, please contact us ASAP through our “Contact Us” page with photos/descriptions. We offer a repair, replacement, or refund depending on the issue.